Data Privacy Policy

This Data Policy describes how Mima Health ("Mima," "we," "us," or "our") collects, uses, and protects your data when you use the Mima app. By using Mima, you agree to the End User Licence Agreement of which this Data Policy is a part.

1. Data Collected

When you use the Mima app, we collect the following information:

• Conversation Data: All interactions and conversations you have with Mima, including any symptoms or health-related information you provide.
• Usage Data: Information about how you interact with the app, such as usage patterns, app settings, and technical data (e.g., device information, IP address, etc.).
• Other Data: Any other information you voluntarily provide while using Mima.

2. Purpose of Data Collection

We collect and process your data for the following purposes:

• Providing the Service: To provide responses based on the information you share and to show the evolution of the information you have provided.
• Improvement of Mima's Capabilities: To enhance Mima’s performance, improve user experience, and refine our algorithms to better understand and extract symptom data.
• Personalization: To customize your experience and offer personalized feedback or responses.
• Service Maintenance: To maintain and optimize the app's functionality and technical performance.

We do not sell, share, or use your data for advertising purposes.

3. Who Has Access to Your Data

Your data is only accessible to:

• Mima and Its Servers: The data is processed and stored securely within our servers. We utilize encryption technologies to safeguard your personal information.
• Authorized Personnel: Only authorized employees or contractors who need access to this data to improve the app or provide technical support will have access.
• Third-Party Service Providers: In certain cases, we may use trusted third-party service providers (e.g., cloud hosting services) who process your data under strict confidentiality and security obligations. These providers will never access your personal data for purposes other than service provision.

4. Your Rights

You have the following rights with respect to your data:

• Access: You may request a copy of the personal data we hold about you.
• Deletion: You may request that we delete your personal data from our systems. Upon such request, we will erase all your data unless we are required by law to retain it.
• Correction: If your data is inaccurate or incomplete, you may request that we correct or update it.
• Restriction: You can request that we limit the processing of your data in certain cases (e.g., if you contest its accuracy).

5. How Long We Keep Your Data

We retain your data for as long as necessary to provide our services or as required by law. If you request deletion of your data, we will ensure it is deleted within 90 days, unless a longer retention period is required by law or for operational reasons.

6. Security Measures

We take data security seriously and implement industry-standard measures to protect your data. This includes encryption, regular security assessments, and access controls to prevent unauthorized access, disclosure, or alteration of your data.

7. Legal Basis for Processing

We process your data based on your consent, which you provide when using the Mima app. You may withdraw your consent at any time by requesting the deletion of your data by sending an email at support@askmima.com.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be communicated to you through the app, and your continued use of Mima after the changes go into effect will indicate your acceptance of the revised policy.

9. Contact Information

If you have any questions, requests, or concerns regarding your data or this policy, you can contact us at:

Email: support@askmima.com